Privacy Policy

 

At CliqChef Ltd, we take your privacy seriously and are dedicated to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website (www.CliqChef.com), mobile application, and related AI-driven services (collectively, the “Service”). By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with our practices, please do not use our Service

1.Information We Collect

We collect various types of information to operate effectively and to deliver you a personalized experience. The information we collect includes:

a. Personal Information

• Email Address: Provided during account creation for account management, communication, and marketing (with your consent).
• Name and Username: Used for identification and personalization.
• Country, Language, and Address Details: Collected during sign-up or billing (via integrated payment platforms) to customize services and comply with regional regulations.
• Payment Details: Collected via secure third-party processors (e.g., Stripe, Apple Pay) solely for billing purposes.
• Profile Information: Such as profile photo or avatar if provided.

b. Technical and Usage Information

• IP Address and Device Details: Automatically collected through your interactions with our Service to improve security and functionality.
• Browser and Operating System Information: For diagnostic and performance improvement purposes.
• Cookies and Similar Technologies: To recognize users, store your preferences, and analyze usage patterns (see Section 6).

c. Service-Related Data

• Usage Data: Includes your interaction with our features (e.g., recipes viewed, meal plans generated, photos uploaded) and how you navigate the Service.
• Analytical Data: Information on user behavior and trends collected to enhance the Service.

d. Sensitive Data (Optional)

• Dietary Preferences/Restrictions and Allergies: Provided voluntarily to customize recipe and meal recommendations. We process such data only with your explicit consent and for the sole purpose of personalizing your experience.

2.How We Collect Your Data

We collect data using the following methods:

• Direct User Input: Information you provide during account registration, profile updates, and other interactions with the Service.
• Automatic Data Collection: Through cookies, web beacons, and similar technologies that gather technical and usage information.
• Third-Party Integrations: Data received via partners and integrations (e.g., IP lookup services, payment providers) to validate, process, or enrich your data.

3.How We Use Your Data

Your information is used for a variety of purposes, including but not limited to:

• Account Management: Creating, maintaining, and securing your CliqChef account.
• Service Delivery and Improvement: Customizing recipes, personalizing recommendations, analyzing trends, and enhancing user interfaces.
• Communication: Sending account updates, support messages, and marketing communications (only when you have provided consent).
• Billing and Payments: Processing subscription fees and transactions securely through our payment providers.
• Security: Monitoring usage to protect against fraud, unauthorized access, and other security threats.
• Legal Compliance: Ensuring compliance with applicable laws and regulatory requirements, including data retention obligations.

4.Legal Basis for Processing Personal Data

We process your information based on the following legal grounds:

• Consent: For processing information when you have expressly agreed (e.g., subscribing to newsletters or providing sensitive data).
• Contractual Necessity: To fulfil the terms of the Service when you create an account or use our features.
• Legal Obligation: To comply with applicable laws and regulatory requirements.
• Legitimate Interests: For the development, security, and improvement of our Service, provided such processing does not override your fundamental rights.

5.Cookies and Tracking Technologies

Use of Cookies
We use cookies and similar technologies to:

• Enhance Your Experience: Keep you logged in and remember your preferences.
• Analyze Trends: Understand and improve how you use our Service.
• Measure Advertising Effectiveness: Through tools such as Facebook Pixel (or similar tracking technologies).

Managing Cookies:
You can control cookies through your browser settings. Disabling cookies may affect your experience and limit certain functionalities of the Service.

6.Third-Party Data Sharing

We share your personal data with trusted third parties necessary for delivering our Service. These include:

• Payment Processors: For secure handling of billing and payment data.
• Data Storage and Security Providers: To securely store and manage your information.
• AI and Analytics Service Providers: For generating personalized content and improving our Service.
• We ensure that such third parties adhere to robust data protection standards. We do not sell your personal data to any unauthorized parties

7.Data Storage and Security

Your personal data is stored securely, and we implement technical and organizational measures to protect it, including:

• Encryption: Data is encrypted in transit and at rest using industry-standard practices.
• Access Controls: Limited access to personal data is granted only to authorized personnel.
• Regular Audits: Routine security checks and assessments help us maintain and improve our protective measures.
• Compliance Measures: Our practices adhere to globally recognized data security regulations and industry best practices.

8.Your Rights

Under various data protection laws (including GDPR and CCPA), you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to certain legal restrictions.
• Right to Restrict Processing: Ask us to limit the ways we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Oppose certain types of data processing.
• Right to Withdraw Consent: Revoke your consent at any time without affecting the lawfulness of previously processed data.

To exercise any of these rights, please contact us at contact@CliqChef.com.We will respond within the legally mandated timeframes.

9.International Data Transfers

Since CliqChef is a global Service, your data may be transferred to and stored in countries outside of your home jurisdiction, including the United Kingdom, United States, Australia, and others.
Safeguards:

• We implement internationally recognized safeguards such as Standard Contractual Clauses and other mechanisms compliant with applicable data protection laws to protect your data during international transfers.

10.Compliance with Regulations

CliqChef operates in compliance with:

• UK and EU General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• And other applicable international data protection regulations.

11.Children’s Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect or solicit personal information from minors. If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

12.Payments

All payments processed through our Service are handled by secure third-party providers (e.g., Stripe, Apple Pay). We do not store or process your payment details directly on our servers.

13.Third-Party Services

We engage the following third parties to help us provide and improve the Service:

• Data Storage and Security
• Payment Processing
• AI and Analytics
• Advertising and Tracking

Each of these partners follows their own privacy policies, which you should review for additional information on how they handle your data.

14.Data Retention

We retain your personal data for as long as is necessary for the purposes set out in this Privacy Policy or as required by law. The criteria we use to determine data retention periods include:

• Account Activity: Your data is retained for the period your account is active.
• Legal Obligations: Certain data may be retained to comply with legal or financial reporting requirements.
• User Requests: Data will be deleted upon request, subject to applicable legal and contractual restrictions.
• To request deletion of your data, please contact us at contact@CliqChef.com

15.Policy Updates

We reserve the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. If significant changes are made, we will:

• Update the “Last Updated” date at the top of this document.

Your continued use of the Service after these changes are posted constitutes your acceptance of the revised policy.

16.Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact: Email: contact@CliqChefp.com

17.Use of Artificial Intelligence Technologies

We use advanced AI technologies to enhance our Service by generating personalized recipes and meal plans. The data provided by you is used only to tailor the Service to your preferences and is not incorporated into the underlying training models of our AI providers. Third-party AI tools (e.g., OpenAI, Stability AI) operate under their own privacy policies, and we ensure their processing is compliant with applicable data protection standards.

18.Analytical Data Collection

We collect anonymous analytical data to monitor and improve our Service. This data includes:

• Browsing Behaviour: Pages viewed, duration of visit, navigation paths.
• Device Information: Browser type, operating system, device model.
• Interaction Metrics: Clicks and other user interactions.

This data is used exclusively for performance analysis and to optimize our offerings. You may opt out of such tracking via your browser settings or through dedicated opt-out features.

19.Managing Your Preferences

You have control over many of your communications and privacy preferences. You can:

• Adjust Communication Settings: Modify or unsubscribe from marketing emails by following the instructions provided in each message.
• Opt-Out of Analytics: Use browser settings or designated opt-out tools for third-party tracking services (such as Facebook Pixel).

20.Links to Other Websites

Our website and Service may contain links to external websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

21.Security and Risk Management

We are committed to securing your personal data against unauthorized access, alteration, or destruction. Our security measures include:

• Regular Security Audits: Conducted to identify and mitigate vulnerabilities.
• Incident Response Protocols: In place to promptly address any data breaches or security incidents.
• Compliance with Best Practices: Adherence to internationally recognized security standards and practices.

By using CliqChef, you acknowledge that you have read, understood, and agree to the practices outlined in this Privacy Policy. This policy is intended to protect both your privacy and our business on a global scale. If you have any questions or need further assistance, please do not hesitate to contact us at contact@CliqChef.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.